Fall and Academic Year 2026-27 Products Now Available – Reserve Early to Save!
Refund Policy
Understanding Your Order
Your order may include several types of items, each with its own refund rules:
- Rental Products — The items you're renting (e.g., Fridge-Microwave Combo, Air Purifier). Your rental product cost includes a Delivery & Pickup Fee and a Rental Portion, each with different refund terms explained below.
- Protection Add-Ons — Optional services like Return Cleaning Service and All-Inclusive Warranty.
- Purchased Accessories — Items you buy outright (not rented), such as accessories or supplies.
The sections below explain how refunds work for each part of your order.
Cancellations Before Delivery
Cancellations made 24 hours or more before scheduled delivery receive a 100% refund of the total purchase cost.
Rental Products
After delivery, your rental product cost is subject to the refund terms below.
Fee Structure
Your rental product cost is split into two portions:
| Portion | Percentage | Refundable? |
|---|---|---|
| Delivery & Pickup Fee | 50% | Non-refundable after delivery |
| Rental Portion | 50% | Prorated based on your refund schedule |
Refund Schedule
The refundable 50% (rental portion) is prorated according to your rental period's refund schedule. Deadlines and percentages are set per rental period (e.g., Fall 2026, Spring 2027).
For refund questions or to see your exact eligible amount on an existing order, go to My Account → Cancel order or Return rental(s) early. The site will show your eligible refund when you start the process.
If your rental period's schedule allows 100% of the rental portion by a certain date, returning by that date would refund the full 50% rental portion.
Note: Academic year orders cannot be changed to a single semester rental after the first refund schedule deadline has passed, as full-year pricing reflects the costs of delivery, inventory planning, and equipment reservation for the full academic year.
Bundled Product Refunds
If a refund is requested for a bundled product (such as a Fridge-Microwave Combo, Digital Safe, and Air Purifier all sold at a discounted package price), the refund will be adjusted to reflect the applicable pre-bundled pricing of the remaining item(s).
This means:
- The cost of any non-refunded item(s) will be recalculated based on their standalone or smaller bundle rate
- The remaining refund will be issued accordingly
- This ensures you're only receiving a refund for the items you're no longer keeping, and the items you keep will be charged at their regular or adjusted price
Protection Add-Ons
Protection Add-Ons (Return Cleaning Service and All-Inclusive Warranty) are not included in the Delivery & Pickup Fee or the rental portion, and are non-refundable after delivery.
Purchased Accessories
| Condition | Refund |
|---|---|
| Cancelled 24+ hours before delivery (unused) | 100% refund |
| Returned within 14 days (unused/unopened) | 100% refund (customer pays return shipping) |
| Opened/used but defective | Replacement within 14 days |
| Damaged on arrival | Replacement if reported within 14 days |
Return shipping is the responsibility of the customer unless the item was received damaged or incorrect. If your order includes both rental and purchased items, each portion will be refunded according to its applicable policy.
How to Request a Refund
For refunds and to see your eligible amount, use My Account:
- Log in at gobreez.com → My Account
- Find your order
- Click "Cancel order (or items)" (before delivery) or "Return rental(s) early" (after delivery)
- Follow the prompts; the site will show your eligible refund. See our Early Termination Guide for step-by-step instructions.
Refund Timeline and Status
- Approved refunds are typically processed within 5-7 business days.
- Your bank or card provider may take additional time to post the credit.
- If it has been more than 10 business days since approval, contact support with your order number.
Accidental Upgrades or Pricing Discrepancies
If you believe an upgrade was added by mistake or your total looks incorrect, submit a support ticket as soon as possible. Include your order number and a screenshot of what you're seeing.